SHIPPING AND RETURNS
Shipping Policy
At MonaLI we strive to provide a seamless and efficient shipping experience for our customers. Our shipping methods are designed to ensure the safe and timely delivery of your premium home decor items and it usually takes between 2 to 5 working days. We take great care in packaging your orders to maintain the quality and integrity of the products during transit.
If you have any questions or need further assistance regarding our shipping policy, please feel free to reach out to our dedicated customer support team.
Return & Exchange Policy
At Monali Céramique, we want you to be completely delighted with your purchase. If you change your mind or are not entirely satisfied, we aim to make the return process as simple and straightforward as possible.
We accept returns within 30 days of delivery for items that are unused, undamaged, and returned in their original packaging, together with proof of purchase. Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible. We will arrange an appropriate solution, whether that is a replacement, repair, or full refund, and any return or collection costs will be covered by us.
Once your returned item has been received and inspected, eligible refunds will be processed to your original payment method within 7–10 working days.
Should you have any questions about our Returns & Exchanges Policy or need assistance with a return, our customer care team is always happy to help. We are committed to providing a seamless shopping experience and ensuring you can shop with confidence.